Daktarbhai Terms and Conditions

Daktarbhai Content and Services

Daktarbhai offers both free and paid services. Our call center number is 16643 and it will take regular standard phone call charge by any operators of Bangladesh.

Daktarbhai is mainly for personal use. Its services offer individual support for member’s personal healthcare decisions and health data storage.

Daktarbhai does not recommend any specific content, services, tests, products, procedures, opinions or other information. We can only help you with storing medical data and to choose doctors and hospitals. A member will make the final decision on the choice of hospitals and doctors.

Membership Terms and Termination

After registration, you can start enjoying the privileges of Daktarbhai membership. You may cancel your membership at any time from Daktarbhai App. Your membership benefits are not transferable and are for your own personal use only. Daktarbhai reserves the right to cancel your membership at any time.

What does Daktarbhai do?

We do support your Health Decision

Daktarbhai is designed to support most healthcare decisions of its members and help them make choices on health related decisions. These decisions and choices are at the end yours and Daktarbhai believes that you are the best decision maker of your health. Decisions you are making, have to be aligned with the advices you receive from a professional doctor of your choice. You have to take your own decision and Daktarbhai cannot make decisions for you, we can only guide you towards it

Doctor-Patient Relationship

The use of Daktarbhai will not create a doctor-patient relationship; however, it will help doctors to take fast and reliable decisions. Daktarbhai contains members limited personal contents only. Everything on Daktarbhai, including contents accessed or services provided through us, are for the purposes of your personal information only.

We are not your Doctors

Whenever we use the words “your doctor” or “Healthcare provider” or similar words on Daktarbhai, including these terms of use, we mean your personal doctor within our panel, with whom you have mutually acknowledged doctor-patient relationship. Call center experts are not your doctors, physicians, or healthcare providers, they are your gateway or guide to choosing the correct doctor/hospital for you.

Remember

If you want to unsubscribe our services, you can use Daktarbhai app. Contact us, if there is any kind of issues with our services through our call center number 16643 or send us an email to info@daktarbhai.com. Daktarbhai will not be responsible for anything out of our service list.

Membership Renewal

Membership renewal must be made before the expiration of one’s membership. The renewal fee is the same and payment will be accepted via the same means as before to continue receiving the benefits of the membership program. Members who fail to renew their membership will not be able to access and use the benefits of their premium membership.

Un-subscription

• Subscriber at any point during the month may decide to unsubscribe. We will not return a refund for the features already paid for.
• Unsubscribed members, at any point may wish to subscribe back. They will again be charged the same amount for the features that they purchase.

Member's Responsibility

As a member of Daktarbhai program you have the following responsibilities:

• Review and understand the information you receive about your healthcare benefit plan.
• Please call ‘Customer Service’ or contact us via email, when you have questions or concerns.
• Understand how to obtain services and supplies that are covered under your plan.
• Show your membership card, the member ‘E-Card’ or eligibility SMS at panel hospital/diagnostic centers/pharmacies/healthy lifestyle outlets to receive membership benefits.
• Provide honest, complete information to the healthcare professionals for your best care.
• Know what medicine(s) you take, why and how to take it.
• Pay all fees for which you are responsible at the time of service renewal/render or when the payment is due.
• Voice your opinions, concerns or complaints to Daktarbhai customer service.

Ensure that you update your personal healthcare record in the members’ portal immediately with care and continue to update the changes in your health status.

Members’ Personal Health Record

Good medical records are an indication of good practice and good patient care. Having a comprehensive personal healthcare record is not difficult if every individual takes the responsibility to maintain and update the required information on a regular basis. When it comes to medicine, ‘empowerment’ is the watchword - you must take charge of your own health and your loved ones. Neither one will ever care as much about you as much as you do nor will anyone ever pay as much attention to your medical care and needs, as you will and can. A well-maintained personal healthcare record is your first and most important step to maintain as high a standard of one’s health. Daktarbhai is making it as simple as possible by creating this simple menu driven personal healthcare record for its members to update and maintain it. You can do this for yourself and for all your family members. Life gets a lot simpler when you maintain a good practice of regularly updating your healthcare records, especially when you visit a doctor. A member is solely responsible to get his/her medical records from their treating doctor or service provider.

In managing your own healthcare records the following tips as below, would be useful:

Electronically recording all your healthcare information requires a little effort at first, but you’ll be amazed at the difference it makes at every doctor’s appointment and pleased at how easy it gets tracking your health. Once you have keyed in all your health data, each update takes a very short span of time and is well worth it, compared to the frustration of not having a desired medical report when needed.

• Get copies of blood and other tests done and update these results in your member’s portal immediately.
• Ensure that you take great care in updating your healthcare results to ensure accuracy. If you have doubts or need clarification, seek advice of your family physician or call us at Daktarbhai.
• Giving your doctor a copy of your medical history, family history, the medications you are currently taking, your allergies, your blood profiles, all these health information organized chronologically. Such organized information will help your doctor, because your doctor will have all the information he needs to make a good informed decision, based on diagnosis and treatment plan for you recorded in your PHR. It would minimize the act mistakes/misjudgments.

Conditions of Health and Life Insurance Coverage

Exemption clauses for health insurance

• Immunization procedures;
• Treatment of family planning purposes including termination of pregnancy, sterility or treatment related to assisted reproduction, cost of contraception, cost of female hygiene product like sanitary pads, etc.;
• Treatment related to pregnancy, child-birth or post-partum care;
• Mental, emotional or psychiatric disorders, alcoholism or any other narcotic addiction.
• Obesity i.e., treatment for, or required as a result of obesity, any cosmetic or plastic treatment/surgery, unless required as reconstructive surgery as a consequence of an injury due to accidents, burns.
• Any procedures which is experimental or not generally accepted by the medical profession viz. acupuncture, herbal/ayurvedic/homeopathy treatment and any Alternative Medical Care (AMC) etc.
• Rest, convalescence or rejuvenation cures, thermal baths, physiotherapy or confinement for the purposes of slimming or beautification;
• Injury arising due to accident while participating in any unlawful activities (e.g., driving a car without a license), attempted suicide, violation or attempted violation of the law, injuries willfully or intentionally self-inflicted or due to insanity or under the influence of a drug;
• Routine examination of eye and ear, fitting or replacement of eyeglasses (including Intra-ocular lens or contact lenses) or hearing aids, health screening including routine physical examinations (health check-ups) and any dental treatment unless require hospitalization for re-constructive surgery as a consequence of an accident;
• Non-surgical care for tuberculosis, hepatitis B & C and any other vaccinations, all expenses incurred in connection with the donor for any treatment, AIDS and HIV diseases and costs of prostheses, corrective devices;
• Sleep disorders i.e., treatment for insomnia, sleep apnoea, snoring, or any other sleep related breathing problem;
• The condition of Acquired Immune Deficiency Syndrome (AIDS), or any AIDS related illness or HIV virus.

Exemption clauses for life insurance

• Death due to suicide;
• Death due to HIV/AIDS;
• Death due to participation in political violence or subversive activity.